Shipping Information

Please read below shipping instructions carefully before contacting us or the shipping provider!

Shipping charges

Shipping is charged as a flat rate of $14.99 for domestic deliveries in metropolitan areas on orders below $129. Orders of $129 and above qualify for free shipping to Australian metropolitan areas. Deliveries to rural areas may incur a further service charge which will be determined on a case by case basis. No further shipping costs shall be applicable upon checkout. Please note that a minimum order value may apply.

Important information

In order to maximise efficiency, we may split your order into several parcels. As our shipping is calculated purely by weight there will be no additional charges for you.

Orders that require several parcels may occasionally be shipped out staggered. This means that you might receive your order over several days with a timely delay, depending on the order volume. Most of our shipments however do arrive within 6-10 days after leaving our pharmacy.

Tracking of your order

After processing your order, we will contact you by email with a tracking number and the shipping company's details. Please be advised that it may take up to 4 days for your order to be visible through the shipping company’s tracking system. For peace of mind we will insure all your orders against possible loss of your parcel. Although we pack all items carefully and securely, we can unfortunately not guarantee that the orders will arrive undamaged and complete. Any concerns would need to be raised directly with the logistics company that delivered the parcels.