Terms & Conditions

Terms of Use

Busy Bee Pharmacy, which is operating the wearebusybee.com.au Web site (the "Site") is a pharmacy and retail store specializing in the domestic delivery of pharmaceutical products and services. The Site is designed to provide a convenient, private and informative retail experience for consumers to purchase products essential for maintenance of good health and for prevention of future illness.

If you access, visit or shop on the Site, you accept the following terms and conditions. Please read them carefully. Your placement of an order through the Site or through any other means (e.g. email) also indicates your acceptance of these terms and conditions.


BUSYBEE PHARMACY DOES NOT PROVIDE ANY WARRANTY ON ANY INFORMATION SUPPLIED WHATSOEVER. The Site does not intended to diagnose, treat, cure, or prevent any disease.­ We do not give any warranty for any information on or linked to this site to be complete, correct and/or accurate.

All information contained on the Site, including health and medical information is for informational purposes only. This includes information on both products and treatments. All the information on the Site may have been condensed or summarized and it is the Users obligation to confirm appropriate information through other reputable channels.

Professional pharmaceutical or medical advice may be required for certain illnesses, diseases, injuries or other medical condition and for dosages of the pharmaceutical product supplied via this Site. This information is not to be taken as any sort of medical advice whatsoever. ­You take full and total responsibility for what you do with this information and any resulting outcomes from your actions.

Copyright and Trademark

This site is owned and operated by Busy Bee Pharmacy. Unless otherwise specified, all material appearing on this site, which includes but is not limited to text, site design, logos, graphics, images, videos, audio files, photographs and other material (collectively referred to as "Content") is subject to applicable copyright laws (© 2020).

All multimedia clips are the sole property of Busy Bee Pharmacy or their respective content providers. By using this site you acknowledge that the Site contains Content that is protected by copyrights, trademarks or other intellectual property rights. The Content of this site may be used for the sole purpose of ordering from this site. None of the Content of the Site is to be copied, published or distributed in its original or in any modified form without written consent by Busy Bee Pharmacy. Violation of these copyright laws my result in criminal charges and/or civil penalties.

Disclaimer & Limitation of Liability for products sold

Busy Bee Pharmacydoes not give any warranties of any kind in regards to products sold on the Site. No warranties on any product, services and information is expressed or implied. Busy Bee Pharmacy, its operating company directors, employees or representatives shall not be liable for any damages related to a product sold on the Site under any circumstances. You are using the Site at your own risk and neither Busy Bee Pharmacy nor any of its associates give any warranty that the site is free of errors. By using the Site you agree that Busy Bee Pharmacy, its operating company directors, employees or representatives are under no circumstance liable for any damages or losses resulting from the use or inability to use the site, unauthorized access and/or alteration or your personal data and information or negligent and willful acts of Busy Bee Pharmacy or its operating company directors, employees or former employees.

Your obligations

You agree to give complete, true, accurate and current information about yourself as prompted by the Site and update the information if required. If you provide any information that is untrue, inaccurate, not current or incomplete, Busy Bee Pharmacy may suspend or terminate any current or future service to you. This includes if Busy Bee Pharmacy suspects that the information is untrue, inaccurate, not current or incomplete. It is your responsibility to ensure a secure environment when entering any data, including but not limited to personal information and payment data.

Payment Methods

Credit Card payments: We accept all major credit card providers such as Visa and MasterCard through our third party payment provider without additional surcharge. Credit cards will be charged at the time of placing the order. Busy Bee Pharmacy will not store your credit card details or information. Should a refund be necessary due to any reason we may choose to refund the full amount or a part of the purchase price back to your credit card. These refunds generally take several days to be processed through our payment provider.

Alipay: Busy Bee Pharmacy shall accept payments through Alipay if the third party provider accepts this payment gateway. Under no circumstances can we guarantee that payment options through Alipay are available to the customer.

WeChat Payment: Busy Bee Pharmacy shall accept payments through Tencent Weixin/WeChat if the third party provider accepts this payment gateway. Under no circumstances can we guarantee that payment options through Weixin/WeChat are available to the customer.

Paypal: We shall accept payment through PayPal, however under no circumstances can we guarantee that payment option through PayPal is available to the customer. Please note that standard PayPal Terms and Conditions apply.

Direct bank transfer: In circumstances where the customer cannot pay with any of the above payment methods, Busy Bee Pharmacy may accept direct bank transfers with prior consent. Shipping of the order will only occur after successful payment and can delay overall processing and handling times. Should bank transfers not amount to the agreed payment sum, we reserve the right to reduce the order value to adjust to the received sum.

Any refund will be made for the amount of a cancelled order in Australian Dollars or in the overseas currency at the discretion of Busy Bee Pharmacy. Due to changing international exchange rates the deposited amount may differ from the initial order price.

Pricing Policy

All prices on the Site are given in $AUD. Unless advised otherwise the shipping cost for each item has been incorporated into the sale price and no further shipping charges shall be applicable upon checkout. Regular prices for each product have been determined by industry specific margins or by the manufacturer’s recommended retail price (RRP) where available.

Typographical Errors

Busy Bee Pharmacy reserves the right to decline or cancel any orders at any time. This may include orders for products listed at an incorrect price due to typographical errors or internal misinformation.

Applicable Law

Busy Bee Pharmacy operates from Australia and is therefore governed by Australian law only.

Limited Purchase Quantities

Busy Bee Pharmacy reserves the right to limit the purchase amounts of any product at any time at its discretion.

International Destination Restrictions & Liability

· Busy Bee Pharmacy inspects all packages for completeness of the order as well as secure packaging of each product prior to shipping. We have however no control over International Customs or International Postal Operations and we can therefore take no responsibility for damaged items or items claimed to be missing and will not refund any International orders where such claims are made.

· Busy Bee Pharmacy shall not be responsible for the loss of any orders or parts thereof due to untraceable consignments numbers. Any cost that may be sustained from customs or delivery tax must be carried by the receiver and it is the receiver’s obligation to gain information whether such taxes are applicable prior to placement of the order.

· Busy Bee Pharmacy holds no liability to any orders that are detained by any country’s customs. As this may also affect delivery times, we hold no responsibility on the order being delivered within a certain timeframe or cost. We also cannot guarantee the quality of any consumable products delivered due to extended shipping times and weather and hold no liability on replacing/refunding them.

Our Refund Policy


We accept refunds or exchanges only in accordance with the Australian Consumer Law. This allows you to return a product that is:

· Faulty

· Unsafe

· Not fit for purpose

· Significantly different to those shown or described to you


· Refunds will be issued as per your original payment method and only to the same person that initiated the payment.

· We reserve the right to assess the condition of returned goods prior to offering a refund or exchange.

General Warning for 'Pharmacy only' and 'Pharmacist only' Items

Always read the label and follow the directions for use. If symptoms persist, talk to your health professional.

Tell your doctor or pharmacist if you are pregnant or breastfeeding, if you plan to have surgery under general anesthetic, if you are taking other medicines or if you have or had any medical conditions. If symptoms persist see your doctor. If you think you have used too much of a product immediately call your doctor or the Poisons Information Centre (Tel: Australia 13 11 26) or go to the Emergency Department at your nearest hospital.